Privacy Policy

At Verleu, we understand that your privacy is of the utmost importance. This policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our collection. Our commitment is to handle your data with the same care and respect that we put into every one of our products.

Information We Collect

We collect information you provide directly to us when you make a purchase, create an account, or sign up for our newsletter. This may include:

• Your name, email address, shipping address, and phone number.
• Payment information, which is securely processed by our payment partners.
• Your account credentials, such as a username and password.

We also automatically collect certain information when you browse our site, such as your IP address, browser type, and information about your interaction with our site. This data helps us improve your shopping experience and our website's functionality.

Mobile Terms & SMS/RCS Messaging Privacy Policy

Verleu is committed to protecting your privacy. This section explains how we collect, use, and protect your mobile phone number and messaging-related information when you opt in to receive text or RCS messages from us.

### 1. Information Collection & Use

When you subscribe to our text/RCS messaging program (via website pop-ups, checkout opt-ins, or sign-up forms), we collect your mobile phone number and opt-in consent. We use this information to send you marketing messages, order updates, exclusive offers, and shopping cart reminder messages.

### 2. Shopping Cart Reminders

Our website uses cookies and tracking technologies to monitor items placed in your shopping cart, including when a shopping cart has been abandoned. This information is used to determine when to send cart reminder notifications via SMS/RCS messages.

### 3. Non-Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or non-affiliated entities.

We will only share your personal data, including your SMS opt-in or consent status, with trusted service providers and platform vendors (such as our messaging software providers and mobile carriers) strictly as necessary to deliver text and RCS messages to you.

### 4. Opting Out & Support

You can unsubscribe from receiving mobile communications at any time by replying "STOP" to any text message you receive from us. For help or additional information, reply "HELP" or contact us at support@verleu.com. Message and data rates may apply.

Email Marketing & Electronic Communications Privacy Policy

Verleu respects your privacy and is dedicated to keeping your email address and personal information secure. This section details how we collect, use, and protect your data when you subscribe to our email updates or interact with our email communications.

### 1. Email Data Collection & Usage

When you subscribe to the Verleu email newsletter, register an account, or enter your email address during checkout or through website forms, we collect your email address and communication preferences. We use this information to send you:

* Order confirmations, shipping updates, and customer service communications.

* Promotional announcements, seasonal sales, brand updates, and new product launch notifications.

* Personalized recommendations, VIP rewards, and automated messages (such as shopping cart reminders).

### 2. Shopping Cart & Engagement Tracking

Our emails and website utilize standard web beacons, cookies, and tracking pixels provided by our email service platform (Klaviyo). These tools allow us to understand open rates, click-through behavior, and cart contents to ensure we send you relevant product recommendations and timely notifications (including abandoned checkout updates).

### 3. Data Protection & Non-Sale Guarantee

We do not sell, rent, trade, or lease your personal email address or marketing consent to third parties or non-affiliated entities for their own marketing purposes.

Your email address is only accessible to authorized internal team members and trusted third-party technology providers (such as our email distribution platforms, web hosts, and payment processors) solely to operate our store and deliver our communications to you. All such service providers are bound by strict confidentiality agreements.

### 4. Managing Your Preferences & Opting Out

You retain full control over the emails you receive from us. You can unsubscribe or adjust your preferences at any time by:

* Clicking the **"Unsubscribe"** or **"Manage Preferences"** link located at the bottom of any marketing email sent by Verleu.

* Contacting our support team directly at **support@verleu.com** with your request.

*Please note: Opting out of marketing emails will not affect essential transactional communications regarding your purchases, account status, or customer support inquiries.*

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Communicate with you about your order status and updates.
• Provide personalized customer support.
• Improve our products, services, and website functionality.
• Send you promotional emails and newsletters if you have opted in.
• Detect and prevent fraudulent transactions.

How We Share Your Information

Your privacy is our priority. We will never sell your personal information. We only share your data with trusted third-party partners who are essential to our business operations, such as:

• Payment Processors: To securely handle your transactions.
• Shipping Carriers: To ensure your order is delivered to your address.
• Marketing Platforms: To help us manage our communications with you.

These partners are authorized to use your personal information only as necessary to perform these services on our behalf.

Your Choices and Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to review or update your information, please log in to your account or contact our Customer Service team. You can also opt out of our marketing communications by following the unsubscribe instructions included in every email.

Data Security

We implement a variety of security measures to protect your personal information. Your data is stored on secure servers and transmitted via encrypted channels to ensure its confidentiality and integrity.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the "last updated" date will be revised accordingly. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please do not hesitate to contact us at info@verleu.com.